Payment Policy

Welcome to romves.com.

This Payment Policy explains how we (“Romves”, “we”, “our”, or “us”) manage payments, payment details, and related processes for orders placed through our online store. By making a purchase, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment options:

  • Major credit and debit cards: Visa, MasterCard, American Express

All transactions are processed in GBP (£) for orders within the United Kingdom.

Payment Information

Accuracy & Responsibility

When placing an order, you agree to provide complete, accurate, and up-to-date payment and contact details. This includes your:

  • Email address

  • Billing address

  • Payment information

Please ensure your details remain current to avoid delays or problems with processing and delivery.

Pricing & Promotions

Pricing Policy

All prices are displayed in GBP (£).

We reserve the right to update prices, discontinue products, or adjust availability without prior notice.

Promo Codes

  • Promotional or discount codes must be applied at checkout.

  • They cannot be added after an order has been placed and cannot be combined unless explicitly stated.

Order Confirmation & Receipts

Order Confirmation

Once your order is completed, you will receive an email confirmation summarising:

  • The items purchased

  • Your chosen shipping method

  • Your payment and contact details

This serves as your purchase receipt.

Invoice

A detailed invoice will be included either in your shipping confirmation email or inside your package, showing:

  • Itemised charges

  • Any discounts applied

  • Applicable shipping fees (if any)

Payment Processing

Authorisation

By providing your payment details, you authorise us to charge the total order amount to your chosen payment method. All transactions go through security checks and fraud prevention measures.

Payment Failure

If your payment is declined or fails, we will notify you via email.

  • Your order will not be shipped until payment is successfully processed.

  • You may be asked to use an alternative payment method.

Disputes & Chargebacks

If There’s an Issue

If you encounter a problem with your order — such as a missing parcel, incorrect item, or billing error — please contact us directly at care@romves.com. We will work quickly to resolve the issue fairly.

Chargebacks

All chargebacks will be reviewed. If a chargeback is determined to be unfounded or fraudulent, the customer may be held responsible for the full order amount plus any applicable administrative fees.

Contact Us

Looking for support? Reach out and we’ll take care of you:

  • Email: care@romves.com

  • Phone: +44808

  • Address: 535 Stratford Road, Birmingham, B11 4LP, United Kingdom

Our Support Hours (GMT – London):

  • Monday to Friday: 9:00am – 5:00pm

  • Saturday & Sunday: 10:00am – 2:00pm

Expect a response from us in less than 24 hours.

For more support, visit our Contact Us page.